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Tech Help

Issue: I don’t see any watch buttons.

Solution: The watch buttons will not go live until 9:00 am on each respective session date.

Issue: Zoom doesn’t launch a meeting when I click the watch button.

Solution: Depending on your network configuration, the Zoom launcher may be blocked on your machine. To work around this issue, you must have the Zoom application installed on your device. If you need to download Zoom, you can download the Zoom Client for Meetings here. Once you have Zoom installed, open the application and click “Join Meeting”. Enter the Zoom Meeting ID number listed with the session you want to view, then enter your name and click “Join”. This should launch you into the session.

Issue: I can’t hear anything.

Solution: Make sure your volume is turned up and you have the correct listening device selected in your system preferences. If you are joining a Zoom Room, you must make sure to connect to audio either via your computer, or by phone following the instructions you are prompted with when entering the session.

Issue: I can see the picture clearly but I don’t have audio.

Solution: Your browser may set the default audio to “mute”. Click on the audio icon in the lower right-hand corner of the media player to make sure your audio stream is active.

Issue: The video keeps skipping and/or the quality is terrible.

Solution: This issue is often caused by internet speeds. If you are in a public location, the WiFi may not be as reliable as needed to effectively view all of our sessions. If you are watching a presentation or interview on the home page or in the main room, the quality of the video may be reduced in an effort to stop the video skipping. This is also caused by low internet speeds. Try finding a faster connection, or plugging into a network vs using a wireless connection.

Issue: I don’t see where to type in the chat window in the keynote session.

Solution: Depending on your web browser, the box where you enter your text may not appear initially. Simply scroll down and you should see where you can type. You must enter a username and your email before you are allowed to join the chat.

Issue: My video of the keynote room or home page is way behind.

Solution: Refresh the page on your web browser or click the “live” button at the bottom of the embedded video player.